Portfolio

Case studies and white papers teach lessons learned

We're passionate about our customers, and about their success. We've dedicated this section of the website to sharing our customer's stories.

Case Studies outline solutions that we have delivered to our clients. White papers explore particular topics in depth.

Some of these documents may be downloaded directly from this site. Others ask for your name and e-mail address in exchange for the download. Our privacy policy outlines how we protect your private information.

Case Studies

  • Setting the "data jockey" free
    By automating reports and eliminating the role of “data jockey”, the Valeo team has dramatically reduced the cost and effort required to serve their customers. They’ve increased the reliability of their data and as a result, their credibility with the customer. The automated reports have also enabled them to anticipate or identify problems much earlier and thereby become much more proactive. The team expects that this will contribute to ongoing improvements in the supplier / customer relationship, which will in turn lead to both repeat and new business.

  • Creating a data-driven, fix-to-root-cause culture
    “Obviously if the yield is better you don't have to repair defect product. And then the scrap and inventory carrying cost savings per month follow. That’s all driven by the yield.” By building product right the first time, Crown nearly eliminated a substantial ‘hidden factory’ that took a substantial amount of time and held up work in process.

  • Reduce Risk and Cost with Lean & Quality - Video Presentation
    Larry Coburn, Senior Vice President of Operations at Crown International describes the audio amplifier's lean quality journey at the 2008 Aberdeen Manufacturing Excellence Summit.

  • GainSeeker Suite turns art into science at baking company
    A cover story in Quality Assurance Magazine describes how the Process Improvement Team at Consolidated Biscuit Company uses GainSeeker Suite to make baking a science. By applying Statistical Process Control to production processes the largest privately-held bakery in the country has improved consistency and better cost control.

  • Real-time Data Drives a Hole-in-one
    The current issue of Plastics Business magazine examines Hertzler customer Acushnet Company in this feature story. Acushnet is the maker of the number one ball in golf: Titleist. According to Ken Welchman, Director of Corporate Quality, “When you are The #1 Ball In Golf, everyone is gunning for you. In order to maintain our competitive advantage, we need to improve our products and services every day. The quality of our products is judged every day by the best golfers in the world.”

White Papers

  • GainSeeker® Suite is the SPC Software Solution of Choice for Quality Professionals
    GainSeeker Suite is the SPC Software solution for real-time, automated Statistical Process Control. We call it GainSeeker because it can help you maximize value and minimize costs. With GainSeeker you "Seek Gains" by uncovering opportunities increase profitability, first pass yield, and throughput while you reduce variation, scrap, rework and other costly waste.

    This White Paper outlines the key GainSeeker® capabilities that add value to your business.

  • The Role of Real-Time Data in Improving Profitability and Customer Satisfaction (email required)
    Hertzler Systems recently sponsored an important benchmark report by the Aberdeen Group. The report, “Event Driven Manufacturing Intelligence – Creating Closed Loop Performance Management”, correlates specific business behaviors with business results.

    As a sponsor, we at Hertzler Systems would like to offer additional guidance for understanding this report. As we analyzed the data we uncovered significant contributors to Best-in-Class business performance that were not immediately apparent in the report. This white paper shares those findings and provides practical guidance for putting the report into action.

  • SQL Server Performance Tuning
    SQL Server 2000 and 2005 keep statistics on the tables and indexed views to enable it to optimize how the database engine runs the queries and improve performance.
  • Aberdeen Event Driven Manufacturing Intelligence Report (email required)
    "As a general theme, we find Best-in-Class manufacturers are most significantly differentiated from their competition by the incorporation of real-time data into these processes..."

    These comments from Matthew Littlefield, Senior Research Analyst with the Aberdeen Group, summarize the findings of an important new report from Aberdeen. You can request your free copy here.

  • Aberdeen Cost of Quality Report (email required)
    By special agreement with the Aberdeen Group, Hertzler Systems has arranged to provide our customers with free access to Aberdeen's ground breaking report on the state of manufacturing quality. The report, titled "The Cost of Quality - Benchmarking Enterprise Quality Management" examines the common underlying strategies of Best-in-Class quality performers.

    Enterprise quality management requires transitioning from a disjointed set of quality processes to an automated set of integrated work flows based upon established best practices. Leveraging such a set of automated work flows allows manufacturers to transform disparate silos of quality data into actionable intelligence, enabling manufacturers to improve finished product quality and reduce the cost of both good and poor quality.