Getting the Most From Your Investment

It takes more than software to solve problems. It takes people – people who are professionally trained to help you maximize your investment. But it also takes more than good people – it also takes a methodology – a system for delivering predictable results time and time again.

That's why Hertzler Systems works differently than other companies. We're quite formal when it comes to documenting your requirements and reaching an agreement on the scope of our work with you. We dislike unpleasant surprises as much as you do, and we hate to disappoint you. We know that a disciplined planning process at the front end ensures an on-time and on budget delivery of your solution.

Consulting services

Hertzler's consultants work shoulder-to-shoulder with you to ensure a successful deployment of our systems. Here are some projects we've recently completed with our clients:

Conduct a Gap Analysis to identify the key opportunities, road blocks and enabling systems in order to ensure a success enterprise-wide quality system implementation.
Create tight integration between GainSeeker^® Suite and the Manufacturing Information System to eliminate duplicate data entry and reduce errors in data collection.
Build custom interfaces between GainSeeker or inRealTime™ and specific shopfloor measurement equipment.
Link to and extract data from a call center system to capture and monitor call close cycle times.

More information is available on using our consulting services to solve your toughest problems.

Training services

Hertzler Certified Support Engineers provide regularly scheduled public classes, personalized interactive web training, or private classes in your facility. Hertzler's training will help you get the most out the software. You'll increase your productivity and your value to your company in the process.

Support

With any enterprise software system you almost inevitably will need answers to some questions, or help with a special situation. We staff our call center with our own people, and make sure they are trained to give you the help you need. In fact, these are the same individuals that deliver your training or consult with you. That's why we hear these kinds of statements from our customers in our satisfaction surveys:

"I would just like to say that you guys have some of the best support that I've seen nation wide."

"Hertzler System's has been the best support for any software I have used. They are always helpful and always follow-up to assure that all problems have been solved."

To learn more about how Hertzler Systems can help you turn data into knowledge, please contact our sales department at 800-578-2709, or email us at info@hertzler.com.