Description of HertzlerNet

HertzlerNet is our unique Member's Only quality community. Here are some of the benefits of HertzlerNet:

 

"Hertzler Systems has been the best support for any software I have used. They are always helpful and always follow-up to assure that all problems have been solved."

"I would just like to say that you guys have some of the best support that I've seen nation wide."

 		 
  • Priority telephone, fax and e-mail support during regular business hours. Support is defined as the resolution of error messages and help with software usage.
  • Unlimited access to the Hertzler Systems internet support services.
  • Template trouble shooting:
    • Fix an existing template.
    • Help with template modifications needed to adapt to a newer version of the software.
    • Modifying a functioning template to include an additional feature.
    • Assistance with data acquisition from an electronic device into the GainSeeker software. (We may advise our customer to request support from the device manufacturer to establish communication with the computer using HyperTerminal.)
    • Not included is design and layout for new templates.
  • Upgrading to newer versions and conversion of data when following Hertzler System's best practices. If the customer deviates from the best practices, we will be available to help at our regular daily rate.
  • Support of a version will expire concurrently with support of conversions from that version.
  • Web seminars sponsored by Hertzler Systems.
  • Free upgrades to new versions and maintenance updates (watch the Hertzler web site for announcements).
  • Access to the GainSeeker SPC Template Library.
  • Access to Hertzler's Support Answerbook
  • Discounted rates on GainSeeker Tune-up Services.
  • Private Internet access to your call history (including submitting new calls, updating open calls and reopening closed call).
  • Online support via WebEx.

Complete overview of HertzlerNet

Join HertzlerNet

  

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