Calculating a credible return on investment (ROI) for a capital project in any industry can be a daunting task. But at the end of the day, in the words of one Quality Manager in a consumer goods packaging company, “It just has to make sense.” The engineering and...
Executive Overview Deploying Six Sigma in a service or transactional environment usually entails working with various information systems, which may seem “data rich” at first glance but are, in fact, data poor due to their design and implementation. This case study...
