Situation An automotive customer set even higher expectations for the quality data reporting of its supplier, a mid-sized, Midwest-based plastics company. On top of his regular duties, the supplier’s Quality Manager now must find time to select and implement a new...
Situation Quality Manager for privately held injection molding company. Critical issue The Quality Manager wanted to free staff from data manipulation activities that were necessary, but that did not add value to the company. Reason The quality team inspected samples...
