Situation The Plant Manager for a chip manufacturing company is responsible for cost management, efficiency, and overall profitability. Critical Issue Chips aren’t cheap and neither are the film bags they come in. Although every chip that gets overfilled in the bag...
Calculating a credible return on investment (ROI) for a capital project in any industry can be a daunting task. But at the end of the day, in the words of one Quality Manager in a consumer goods packaging company, “It just has to make sense.” The engineering and...
Situation Quality Manager for privately held metal fabrication company in automotive & heavy equipment industry. Critical issue Customer and ISO procedures require vendor to conduct periodic, destructive tests on finished product. Inspection sheets were rarely...
Situation Quality Manager for privately held injection molding company. Critical issue The Quality Manager wanted to free staff from data manipulation activities that were necessary, but that did not add value to the company. Reason The quality team inspected samples...
Situation Operations Manager for a leading manufacturer of electronic operator interface solutions, including switches, optical encoders, joysticks, keypads, custom front panels, and panel computers that are used in the agriculture, construction, defense aerospace,...
Situation The Senior Business Analyst and the Manager of Corporate Continuous Quality Improvement for a major North American food processor with dozens of plants in several states. Critical issue Product weight control was implemented across this corporation with a...
