Recently I had a conversation with a client about his experience using another SPC software system. “It was so frustrating,” he said. “To really get to the data I needed, I had to extract it from several files into a big spreadsheet. It literally took two days to find the data, export it, and then combine it into a format that I could use. It was a huge drain of my time.” Anytime my client needed to drill into a problem, he was staring into a one or two-day data extraction and scrubbing project. With all the other pressures bearing down on him, he didn’t have two-day blocks he could readily give up. It wasn’t that he was lazy, afraid of hard work, or incapable or incompetent. He is highly competent and very bright. And that was the root of his frustration. He knew what to do, but he just had too much on his plate to be able to execute effectively.