Recently I’ve been diving into some fascinating books. Almost none of them have been fiction. (Which is a departure for me I like a good story. Moreover, if part of the job of a leader is to understand people, fiction is a great way to explore human nature.)...
In a recent post I described the difference between the Voice of the Customer (VOC) and the Voice of the Process (VOP). I used a simple Input => Process => Output diagram to explain that both the VOC and VOP have an important role in evaluating our systems and...
In the weeks leading up to American Thanksgiving and the rest of the holiday season, I found myself buried in a couple of projects related to the release of GainSeeker Suite, Version 8; and a course in Appreciative Inquiry. In the process, I got out of the blogging...
Last Friday evening I drove up two hours to Valpo University. The Business Department at Valpo has an annual lecture series, and this year’s topic was Sustainable Business. I have no real connections with Valpo, but when I got a notice about the lecture from an...
At today’s web seminar How Best-in-Class Food Processing Companies Drive Profits, Increase Efficiency and Reduce Risk, my colleague Tom Albrecht offered a number of free resources for individuals who would like more information. We decided to put links to all of...
This week at the Quality Expo I ran into an old friend who described a business transaction that left me shaking my head. He told me about a company that went to their customer and negotiated a 10% price increase for the product they supplied. The customer agreed to...
