HertzlerNet: GainSeeker Software Support

Unsurpassed software support—and Perks

HertzlerNet is your ultimate support plan for your GainSeeker® Suite software. It’s a unique members-only quality community that gives you unlimited business-hours support from an experienced support tech on the other end of the phone. HertzlerNet members also get member perks.

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HertzlerNet guidance how and when you most need it

  • Unlimited access to Hertzler Systems support services

  • Member-priority telephone, fax, and email support during normal business hours.

  • Free upgrades to new GainSeeker software releases and maintenance updates

  • Discounted rates on GainSeeker Tune-up services

  • Hertzler Systems-sponsored web seminars

  • Online support via WebEx

  • Inspection and Template support (see below)

Data Entry Inspection and Template Support

  • Troubleshooting and repair of existing Inspections and templates

  • Assist with modifications to adapt to a new software version, if necessary

  • New Inspection design and layout is available to all GainSeeker customers, but it is not an included service with HertzlerNet membership

  • Assistance with data acquisition and transfer from an electronic device to GainSeeker software*

    *On occasion, we’ve found it necessary to request support from the device manufacturer to enable communication with the computer.

90-day HertzlerNet trial included with new GainSeeker Suite software purchase

When you purchase new GainSeeker Suite software, you’ll receive a 90-day HertzlerNet trial at no additional charge. When the trial period expires, you can contract with Hertzler Systems to continue receiving all the great benefits of HertzlerNet through paid annual support membership.

Product Support Life Cycle

A product is fully supported for two years after the release of the next version.

Learn more about HertzlerNet

This page is intended to provide you with a brief summary of some of the great benefits GainSeeker customers enjoy as HertzlerNet members. Other conditions and limitations may apply to some of these features.

Contact Hertzler Systems Inc. Sales Department for details