HertzlerNet: GainSeeker Software Support
Unsurpassed software support—and Perks
HertzlerNet is your ultimate support plan for your GainSeeker® Suite software. It’s a unique members-only quality community that gives you unlimited business-hours support from an experienced support tech on the other end of the phone. HertzlerNet members also get member perks.
HertzlerNet guidance how and when you most need it
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Unlimited access to Hertzler Systems support services
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Member-priority telephone, fax, and email support during normal business hours.
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Free upgrades to new GainSeeker software releases and maintenance updates
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Discounted rates on GainSeeker Tune-up services
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Hertzler Systems-sponsored web seminars
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Online support via WebEx
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Inspection and Template support (see below)
Data Entry Inspection and Template Support
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Troubleshooting and repair of existing Inspections and templates
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Assist with modifications to adapt to a new software version, if necessary
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New Inspection design and layout is available to all GainSeeker customers, but it is not an included service with HertzlerNet membership
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Assistance with data acquisition and transfer from an electronic device to GainSeeker software*
*On occasion, we’ve found it necessary to request support from the device manufacturer to enable communication with the computer.
