We encourage all customers to stay as current as possible with GainSeeker releases.
However, we recognize that they may not be able to upgrade right away when a new version is released.
Therefore, a product is Fully Supported for approximately one year after the release of the next version and is in the Transition Support stage for another year. Two years after a new release, the previous release becomes Unsupported.
Fully Supported means:
- This version is available from Hertzler Systems.
- Technical Support is available.
- The development team will assist with research on issues with this product.
- Maintenance releases and service packs will be made available as needed.
Transition Support means:
- Product is no longer available from Hertzler Systems.
- Technical Support is available.
- The development team will provide only limited research time on issues with this product.
- No maintenance updates will be made. Exception: fixes may be provided on an emergency basis for critical issues.
Unsupported means:
- Product is no longer available from Hertzler Systems.
- Technical Support is available, but our staff may be limited in what they can do.
- The development team will not assist with any research needed for this product.
- No fixes will be made to this product.
Effective December 15, 2023
| GainSeeker Suite Version |
Released | Fully Supported |
In Transition Support |
Unsupported |
|---|---|---|---|---|
| 9.6 | December 2023 | Today | |
|
| 9.5 | June 2022 | Today | Starting December 2024 |
Starting December 2025 |
| 9.4 | July 2021 | Today (since June 2023) |
Starting June 2024 |
|
| 9.3 | January 2020 | Today (since July 2023) |
||
| 9.2 | April 2019 | Today (since January 2022) |
||
| 9.1 | November 2018 | Today (since April 2021) |
||
| 8.9 | May 2018 | Today (since November 2020) |
||
| 8.8 | October 2017 | Today (since May 2020) |
||
| 8.7 | March 2017 | Today (since October 2019) |
All older versions of GainSeeker, SPC, and DMS have been unsupported since March 2019 or earlier.
