HertzlerNet:
Your
GainSeeker
Support
Advantage

Get the most out of your GainSeeker® Suite with HertzlerNet, our exclusive support membership. Enjoy unlimited business-hours support from expert specialists via phone and email, plus valuable member perks.

*Data acquisition support may require device manufacturer assistance. New inspection design is a separate service.Learn more and explore other HertzlerNet benefits on this page.

Contact us for full details.
Support Level
Fully Supported
Transition Support
Unsupported
Timeframe (after new release)
~1 Year
~1 Year (after Fully Supported)
>2 Years (after new release)
Availability
Available from Hertzler
Not sold by Hertzler
Not sold by Hertzler
Technical Support
Full
Full
Available (limited)
Development Support
Full research
Limited research
No research
Updates/Fixes
Regular updates/service packs
Emergency fixes only
No fixes

Effective December 1, 2025

GainSeeker SuiteVersion
10.2
Latest
10.1
9.6
9.5
9.4
9.3
Released
December 2025
January 2025
December 2023
June 2022
July 2021
January 2020
Fully Supported
Today
Today
Today
-
-
-
In Transition Support
-
Starting
December 2026
Starting
January 2026
-
-
-
Unsupported
-
Starting
December 2027
Starting
January 2027
Today
(since December 2025)
Today
(since July 2023)
Today
(since January 2022)